Shipping policy

At Matilda Co, we are committed to providing efficient and reliable delivery service for your order. Here’s a detailed look at our shipping process:

Order Processing and Delivery Schedule:
Once you place an order on our website, our team will immediately begin processing it. To help you plan your purchase, please note the following schedule:

Standard Shipping Handling Time:
Order Handling Time: 1-2 Business days (Monday-Friday)

Standard Shipping Transit Time:
Standard Shipping: 3-7 Business days (Monday-Friday)

Total Shipping Time (Handling Time + Transit Time):
Standard Shipping: 4-9 Business days (Monday-Friday)

Order Cut-off Time:
04:00 PM (GMT-08:00) Pacific Standard Time (Vancouver)

Order Confirmation:
After placing your order, you will receive an email with your order number and details. Once your order ships, you will receive a shipping confirmation email with a tracking number. Additionally, we will notify you via email upon delivery of your order.

Shipping Carrier:
We partner with reliable carriers depending on your shipping location within the United States.

Shipping Locations:
We ship within the United States.

Shipping Fee:

Orders above $469: Free Standard Shipping
Orders under $469: Flat rate of $6.95

Lost Packages:
If your package is marked as delivered but you haven't received it, please:

Verify the shipping address.
Check all possible delivery locations at your residence.
Ask neighbors or family members if they accepted the package.
Contact the courier with your tracking number to initiate a claim.

If your package is officially declared lost, contact us immediately with your order number. We will either reship your order or provide a refund based on your preference.

Tracking:
After dispatch, a tracking number will be sent to your email. You may also use our Order Tracking Page to monitor your delivery. Tracking updates may take up to 24 hours to appear.

Delays:
We aim to meet our delivery estimates, but delays may occur due to high shipping volumes or unforeseen courier disruptions. If your order hasn't arrived within the expected timeframe, please contact our support team.

Contact Us:

Store Name: Matildaco
Business Register Name: Matilda Co Ltd
Business Registration No: 799890637BC0001
Business Address: 329 Howe St, #2178, Vancouver, BC V6C 3N2, Canada
Email: info@matildaco.com
Phone Number: +1 833-948-5780
Business Hours: 9:00 am to 5:00 pm Between Monday to Friday
Timezone: (GMT-08:00) Pacific Standard Time (Vancouver)